Director of Operations of Integrated Care

Director of Operations – Integrated, Specialty, and Diagnostic Care

Job Type: Full Time

Location: On-site in Southfield, MI

Lead with Purpose, Drive Excellence at EPIC Health 

At EPIC Health, we’re not just delivering care—we’re transforming it. We’re seeking a dynamic and results-oriented Director of Operations to oversee our integrated, specialty, and diagnostic services, including behavioral health, physical therapy, and laboratory operations. In this high-impact role, you’ll shape the future of patient care while driving innovation, efficiency, and excellence across multiple departments. 

What You’ll Do 

Operational Leadership 

• Direct and manage day-to-day operations across specialty services, behavioral health, physical therapy, and diagnostic departments.
• Develop and execute strategies to improve efficiency, productivity, and quality across all service areas.
• Collaborate with leadership to establish and achieve operational goals, ensuring alignment with EPIC’s mission and values.

Performance Optimization 

• Analyze data and performance metrics to identify trends, address inefficiencies, and drive continuous improvements.
• Foster a culture of innovation and excellence, encouraging team members to strive for operational and clinical success.

Compliance and Safety 

• Ensure strict adherence to healthcare regulations and compliance standards.
• Maintain a safe, effective, and patient-centered environment for both staff and patients.

Financial Stewardship 

• Oversee budgets, resource allocation, and forecasting to ensure financial sustainability.
• Monitor departmental performance to achieve key financial and operational benchmarks.

Team Development 

• Partner with HR to recruit, train, and develop a motivated, high-performing operations team.
• Provide mentorship and leadership to inspire collaboration, accountability, and professional growth.

Stakeholder Engagement 

• Build strong relationships with external partners, vendors, and stakeholders to enhance service delivery.
• Act as a liaison between departments to ensure seamless, patient-first operations.

What You Bring 

Qualifications 

• Education: Bachelor’s degree in Business Administration, Healthcare Management, or a related field; a Master’s degree is strongly preferred.
• Experience: Minimum of 7 years in operational management, with significant experience in healthcare or diagnostic services.
• Skills:
  • Exceptional leadership abilities with a proven track record of building and inspiring teams.
  • Advanced strategic planning, organizational, and problem-solving skills.
  • Proficiency in data analysis and the use of performance metrics to drive decisions.
  • Knowledge: Comprehensive understanding of healthcare regulations, compliance, and industry best practices.

Mindset 

• A relentless commitment to high-quality, patient-centered care.
• Collaborative, adaptable, and results-driven with a focus on continuous improvement.

Why Join EPIC Health? 

What We Offer 

• Competitive Salary and Benefits: Recognizing your expertise and contributions.
• Supportive Work Environment: Join a collaborative team committed to innovation and professional growth.
• Impactful Work: Be part of a mission-driven organization making a real difference in patient care and outcomes.