Director of Operations

Ready to Build Something Bold (and Delicious)?

Flock & Fresh is taking flight in Dallas — and we’re not your average chicken joint. We’re a fresh-forward, Korean-inspired QSR brand bringing the heat, the flavor, and the heart to every meal we serve. Now, we’re looking for a founding Director of Operations to help lead the way.

If you’re a hands-on, heart-led operations leader who loves building systems, scaling people, and turning big vision into reality, this is your moment. You’ll help shape our restaurant culture from the ground up, drive performance across multiple locations, and build a team rooted in care, collaboration, and excellence. Come join us as we redefine what fast food can be — one flavorful plate at a time.

The Director of Operations is a foundational leader for Flock & Fresh, responsible for building and overseeing all aspects of operational excellence in our growing quick-service restaurant (QSR) brand. This role is strategic and hands-on, to develop and implement systems, processes, and standards that align with our mission: that health comes from holistic ingredients, a meal made with love, and the company you keep. The Director will guide General Managers and cross-functional teams to drive performance, deliver exceptional guest experiences, and achieve operational and financial goals, all while cultivating a culture rooted in care, collaboration, and excellence.

Supervisory Responsibilities:

• Recruits, interviews, hires, and trains operations leadership and staff.
• Oversee daily operations across the brand’s locations and provide direct leadership to General Managers.
• Delivers timely and constructive performance feedback and development plans.
• Manages corrective action and terminations in alignment with brand policy and core values.

Essential Functions:

• Serve as a strategic and operational leader, establishing key objectives and executing brand-wide initiatives that align with Flock & Fresh’s vision.
• Build from the ground up: develop systems, tools, and processes to guide operational standards, opening procedures, training, reporting, and guest experience.
• Lead, coach, and empower General Managers to elevate store performance, ensure team engagement, and provide outstanding guest service.
• Leverage tools such as P&Ls, labor models, inventory systems, and KPI dashboards to diagnose challenges and scale best practices across locations.
• Partner in the development of store-level budgets and ensure ongoing monitoring and improvement of labor, food costs, and controllable expenses.
• Promote and maintain a safe and compliant workplace; ensure food safety, sanitation, and occupational safety protocols are upheld and always modeled.
• Champion a people-first culture by identifying team strengths, closing skill gaps, and investing in the development and growth of emerging leaders.
• Act as a key brand steward, proactively identifying operational risks or brand-impacting challenges and implementing resolution strategies.
• Cultivate strong relationships with internal stakeholders and external partners to support sustainable brand growth.  

• Proven ability to set, drive, and exceed performance goals, with a data-driven approach to decision-making.
• Inspirational leadership style with a clear ability to mentor and elevate a diverse team of General Managers.
• In-depth operational expertise in QSR or restaurant environments, including experience with multi-unit leadership.
• High comfort with ambiguity; thrives in a startup environment where adaptability, resilience, and innovation are key.
• Strong communicator with the ability to deliver clear expectations, performance feedback, and strategic insight to all levels of the business.
• Resourceful problem-solver who proactively removes roadblocks and finds solutions that prioritize both guest and team member experience.
• Deep alignment with the Flock & Fresh mission and core values: We Are Better Together and We Do the Right Thing.

• Associate or bachelor’s degree in business, Hospitality Management, or related field preferred.
• Minimum ten (10) years of operational leadership experience in a restaurant, retail, or hospitality setting, including five (5) + years of multi-unit leadership.
• Proficient in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
• Strong familiarity with restaurant software systems (POS, BOH platforms, labor management, inventory control).
• Experience with OSHA, EEOC, and applicable federal/state labor laws.
• ServSafe Certification required or ability to obtain upon hire.

At Flock & Fresh, we believe health is more than a label, it’s a way of living that starts with wholesome ingredients, meals made with care, and the community you share them with. We're building a fried chicken concept for the modern, health-conscious, and digitally connected world - and that begins with a team as fresh and diverse as the flavors we serve.

We’re committed to cultivating a workplace where people feel seen, heard, and valued, because we know that real growth comes from the inside out. We believe in doing the right thing, showing up for one another, and creating something better by working together. When we combine our unique strengths and perspectives, we don’t just feed people - we uplift them.

Flock & Fresh is proud to be an equal opportunity employer. We consider all qualified candidates without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, or medical condition or disability.